Overview

This website is operated by The TDL Group Corp (TDL). Throughout the site, the terms “we”, “us” and “our” refer to TDL.

Company Headquarters

The company office is located at the following address. Please note that we do not accept returns here, so do not send any packages to this address.

The TDL Group Corp
130 King Street West, Suite 300
Toronto, ON M5X 2A2
Canada

Shipping Status

Shipping is currently only available for Canada.

Package Tracking

All orders come with tracking information. To track your order, please visit the Order Confirmation email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. Once your product ships, you will also receive an email to notify you that the shipping status of your package has been updated. Standard Shipping and

Delivery Times

Delivery times vary by product as a result of individual production and shipping times. Times will be calculated at checkout.

Shipping Prices

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout. Orders over $50 CAD (excluding taxes and donations to the Tim Hortons Foundation Camps) qualify for free shipping.

Store Currency

All prices on this site are given in CAD, unless otherwise specified. If you are paying by credit card in a currency other than CAD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

Refund and Return Policy

We accept returns on eligible products within 30 days of the initial purchase date except for the products listed below which are final sale. Refunds must be requested by contacting Guest Services at https://www.timhortons.ca/support within 30 days of your initial purchase. Items purchased online cannot be returned at any Tim Hortons locations or retail stores. Products must be returned in their original condition and packaging. The refund amount will be based on the actual amount paid, less shipping fees and applicable taxes on shipping. Guests are responsible for paying the cost of the return shipping. Please allow for up to 10 business days to receive a refund on your original payment method once your item has been received.

The following products are final sale and will not be accepted for returns:

  • Consumable food and beverage products;
  • Drinkware;
  • National Coffee Day merch; and,
  • Any other product marked “Final Sale” or “Clearance”

Once an order has been shipped, we are unable to cancel or make any changes to your order. If your order has not yet been fulfilled, please contact us and our team will be in touch.

Exchanges

Unfortunately, we do not accept exchanges at this time.

Damaged Product or Wrong Order

If your order is damaged or you received a faulty product, you are eligible for either a refund or replacement of your product(s) (subject to product availability at the time of the request). All requests must be made within 30 days of the initial purchase date.

Product Not Received In Time

If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment (subject to product availability) of the lost-in-transit order

Incorrect Shipping Address

If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order.  

Incorrect Order

If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.

Contact

Your satisfaction is our number one priority. For all inquiries or questions, please reach out to us at https://www.timhortons.ca/support and our Guest Services Team will happily help you out. For any questions related to orders, please ensure you include all relevant information so that our team can quickly help.